F.A.Q.

Is it safe?
Yes!  Our products were created with safety as a top priority. This product does not contain any harsh chemicals or abrasives, is 98.3% natural, and is completely biodegradable. Not only is it safe to use on your prized sneakers, it’s easy on the environment!

Where can I use Jason Markk Premium Shoe Cleaner?
Jason Markk P.S.C. is safe to use on all materials including leather, suede, nubuck, nylon, canvas, vinyl, rubber, cloth, etc.  

NOTE: When cleaning premium leather, suede, nubuck, nylon, cotton mesh and other delicate materials take extra care and be gentle. We highly recommend using our Premium Shoe Cleaning Brush. The softer hog bristles are better suited for use on delicate surfaces.

Is it safe to use on suede and/or nubuck? If so, how do I clean suede?
Yes, when applied properly, our product is safe and very effective on suede and/or nubuck. Visit our How-To page to for detailed directions and tips.

NOTE: Due to suede's textured nature, open pores, and various grades, it can be somewhat unpredictable. We recommend that you test in an inconspicuous area first. We do not recommend cleaning dyed suede, as dyed suede is likely to bleed from any contact with water. Individual results may vary, use at your own risk.

Does the Premium Shoe Cleaner contain any harmful dyes?
No, our solution does not contain any dyes whatsoever.

Will Jason Markk P.S.C. cause “yellowing” to occur on my sneakers?
Absolutely not. Using Jason Markk P.S.C. will actually reduce yellowing that has already occurred on sneakers.

What causes "yellowing" on sneakers?
Midsoles made from synthetic rubber and/or plastic actually bleed plasticizer and coalescence, which over time react with the natural alkaline in soils and turn the sole yellow. UV rays can accelerate this process.

What is Jason Markk Premium Shoe Cleaner made of?
This product is made from natural soaps derived from coconut and jojoba oils.

How does Jason Markk P.S.C. clean and condition?
Stubborn soils such as oil, grease, dirt, grass stains etc. are easily removed by the emulsification process. Natural oil as a building block of this product provides a conditioning property after each cleaning.

How often should I use Jason Markk P.S.C.?
We recommend using Jason Markk P.S.C. for everyday maintenance.

Where can I purchase Jason Markk products?

You can purchase our products right here via our SHOP or select sneaker and street wear boutiques worldwide. See Retailers.

What type of payments do you accept?

We accept major credit cards Visa, MasterCard and AMEX and PayPal as payment.

Is Jason Markk a secure site?
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection thanks to PayPal.com.

When will I receive my order?
Typically, orders are shipped within 1-3 business days of receiving your order.  Once shipped, you'll automatically receive a confirmation email including your tracking information.  For domestic orders, delivery times vary between 1-5 business days depending on location and service chosen.  For international orders, delivery times vary between 5-10 business days depending on location and service chosen.

I never received my order, what should I do?
In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

If I provided the incorrect shipping address and my package was returned, can you reship my order?
Yes, once we receive the returned shipment, we will gladly reship your order, however you will be liable for shipping and handling charges.

Sales Tax?
We ship from California. All orders delivered to a CA address will be charged 9% sales tax.

Did we miss something? Please feel free to contact us at info@jasonmarkk.com with any further questions, comments and/or suggestions. Thanks!

JASON MARKK INC. DOES NOT ACCEPT ANY RESPONSIBILITY AND WILL NOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR PROPERTY WHILE USING THE JASON MARKK PREMIUM SHOE CLEANER. INDIVIDUAL RESULTS MAY VARY, USE AT YOUR OWN RISK.