Frequently Asked Questions
It doesn’t happen often but when it does, we want to get you
the correct item ASAP!
Please reach out to our Customer Care Team at help@jasonmarkk.com
with a few photos of the incorrect item, including photos of the barcode
and any labels on the item received, and we will be happy to assist you with a
return and replacement order or refund.
Jason Markk stands behind the quality of our products.
If you receive an item you purchased directly from
our site in a damaged condition, please reach out to our Customer Care
team at help@jasonmarkk.com with a few photos of the damaged item as well
as the shipping box that it came in, and we will be happy to assist you with a
replacement order or refund.
Mistakes can happen, and we are here to help!
Please reach out to our Customer Care team at orders@jasonmarkk.com with your order
number, the full shipping address as it appears on the order and the address
that you need it changed to, and we can assist.
If your order has been processed and shipped and it's too
late to modify, we will let you know.
Please reach out to our Customer Care team at orders@jasonmarkk.com with your order
number, and we cancel the order for you.
The refund will be processed and returned to the payment method used on
the order and post within 3-5 business days.
If your order has been processed and it's too late to
cancel, we will let you know.
If your order has not been delivered within the timeframe
selected for shipment, or the tracking seems to be stuck, please reach out to our
Customer Care team at orders@jasonmarkk.com
with your order number. If your order has been lost by our carrier, we will be
happy to assist you with a replacement or refund.
Please note that the shipping timeframe starts after the
order ships.
Sometimes the final delivery is made after a delivered
status is noted by the carrier.
If your order does not arrive within one business day of the
delivered status, please reach out to our Customer Care team at orders@jasonmarkk.com with your order
number so that we can assist.
Please reach out to our Customer Care team at orders@jasonmarkk.com with your order
number and why you believe that your order was delivered to the wrong address,
so that we can assist.
We will work to bring
a resolution to the situation as quickly as possible.
Unfortunately, we no longer offer
international shipping. We are only able
to ship within the contiguous United States, Hawaii and Alaska.
Please see below where you can
purchase our products outside of the US:
CANADA
UNITED KINGDOM
EUROPE
JAPAN
TURKEY
There are a few places that you can
check out that have product specific video tutorials included below.
If you don’t find the answer to
your questions there, drop us a line at questions@jasonmarkk.com and we will
have one of our cleaning specialists get right back to you!
Jason Markk Website: How to care – Jason Markk
Jason Markk YouTube Channel: Jason Markk - YouTube
There are a few places that you can check out that have product specific video tutorials included below.
If you don’t find the answer to
your questions there, drop us a line at help@jasonmarkk.com and we will
have one of our cleaning specialists get right back to you!
Jason Markk Website: How to care – Jason Markk
Jason Markk YouTube Channel: Jason Markk - YouTube
Use
this link to see where you can find our Flagship stores: Flagship – Jason Markk
Use this link to see where you can buy our products in person: Store Locator – Jason Markk
This list is constantly growing and being updated so be sure to check back often!
Look for the Subscribe and Save
option on products on our site when you are shopping. Choose it to save 10% on each item you
subscribe to!
You choose the frequency; your
product(s) will ship every 30,60 or 90 days.
You will be auto billed the day
your order is shipping.
If your order is below our $49 free
shipping threshold, you will be charged a $5 shipping fee for every shipment.
You can cancel at any time, but please
note, canceling a subscription will not automatically cancel a recent order. If a recent order has been processed, reach
out to us at help@jasonmarkk.com. If your subscription order has been processed
and it's too late to cancel, we will let you know.
For any products not purchased
directly from our website, please contact the retailer directly to process a
return or exchange.
For any products purchased directly
from our website, please contact our Customer Care department at help@jasonmarkk.com with your order number, and the reason for wanting to return or exchange the products so that we can assist.